ACMECONSULTINGFounded in 1990A new system often changes how people work. ACME helps you find change leaders, communication specialists and business developers who prepare the organisation for the transition. Assignments may cover a system implementation, new customer interactions or internal practices. Consultants work on objectives, engagement, communication and learning with the people affected by the change.
The consultant maps processes and affected groups and examines how work will change. The target state sets out the intended outcome, initial priorities and required decisions. Assumptions are tested with the people doing the work.
Communication starts with the audience’s tasks and questions. Messages, channels and support for managers explain the reason for the change, its implications and where to find help. Feedback channels capture misunderstandings and practical obstacles.
Pilot groups, workshops and practical sessions let users try and influence new ways of working. Feedback shows whether obstacles concern the system, understanding or organisation. Training and support are adjusted during implementation.
Review adoption and remaining obstacles after implementation. Measures are combined with conversations and observations. A designated business owner takes over improvements, supported by documented issues and a follow-up plan.
We agree the scope and deliverables with you.
An assessment of objectives, affected groups and consequences. It helps the sponsor prioritise activities and assign business responsibilities.
Communication, learning activities and support tailored to different audiences. The approach can be tested with a pilot group before wider implementation.
An approach to assessing adoption and remaining obstacles, with handover to business owners for continued improvement.
A system replacement can be one part of a change. Transformation also concerns how an organisation prioritises, collaborates and uses information. Start with the need and define the change people must actually be able to make.
When the direction is taking shape and affected groups can be identified. Early dialogue reveals questions and barriers. Messages, training and implementation support can then develop alongside the solution.
Agree which behaviours or business outcomes you want to see and how to review them. Combine usage information with conversations and observation. This helps distinguish technical problems from a need for clearer responsibilities or support.
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