ACMECONSULTINGFounded in 1990ACME helps you strengthen support, operations and application maintenance with the right consultants. You may need a support technician, application specialist, maintenance manager or an assembled team. We also match expertise in service management and supplier transitions. Before the assignment, we review the services, responsibilities and how the work will be followed up.
The service desk prioritises incidents by business impact and collects information that supports further investigation. Knowledge articles, self-service and escalation paths support common tasks. Resolution times and user feedback show where the service needs improvement.
Incident management restores the service and keeps affected people informed. Problem management investigates causes and recurring failures. The consultant connects these activities without delaying recovery and follows agreed improvements through to the relevant teams.
Application maintenance covers ongoing support and prioritised development of ERP, CRM and other business systems. Testing, release planning and rollback support changes. A maintenance plan brings together business requests, capacity, risks and technical debt.
In outsourcing, the provider’s service is distinguished from responsibilities retained by the customer. A consultant can support requirements, supplier coordination and transition. Information, permissions and documentation are planned for both the start and eventual exit, enabling a practical handover.
We agree the scope and deliverables with you.
An overview of services, applications, contacts and suppliers. It sets out responsibilities and the boundaries of the assignment.
Practices for prioritisation, escalation and common incidents, supported by knowledge transfer and review of recurring problems and user experience.
A plan for handover, testing and contacts when a service or provider changes. Owners are assigned for follow-up and outstanding work.
Consulting adds expertise to a defined assignment. Outsourcing places an agreed service or function with a supplier. Scope, service levels and responsibilities require explicit agreement. ACME can help find relevant expertise for assessment, transition or operational reinforcement.
Identify tasks and decisions that only one person can handle. Document critical workflows, contacts and known issues. Combine this material with practical knowledge transfer and shared working practices so that documentation is used and remains relevant in everyday operations.
Map the service, information, agreements, access rights and technical dependencies. Plan knowledge transfer, testing and responsibilities during transition. Clear handover criteria and agreed contact routes help establish what the receiving organisation needs before responsibility moves.
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