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IT EXPERTISE

Information Management

People need to find and trust information even when systems and staff change. ACME helps you find information architects, documentation specialists and technical writers. Assignments cover areas such as document management, product information, terminology models and migration. Consultants address structure, content and ownership throughout the information lifecycle.

Two colleagues review a process map and document structure.
Connected information
HOW AN ASSIGNMENT COULD WORK

Documentation people can find and trust

Situation
A company stores product documentation across folders and systems. Instructions exist in different versions and it is difficult to identify the current one. Before a system change, the business wants to decide what to migrate.
The consultant’s contribution
An information specialist can map usage, document types and quality issues with the teams. The consultant proposes metadata, version rules and review processes. A sample is then used to test search, permissions and migration.
Potential value
The review can establish content ownership and what to improve, retain or remove before migration.

Three questions before your assignment

  • Which information must users be able to trust?
  • Who reviews and owns each information set?
  • What should be retained, improved or retired?
IN DEPTH / INFORMATION MANAGEMENT

How a consultant
can help.

01

Terminology, models and ownership

Shared terminology and information models explain meaning and relationships. The consultant helps the business assign owners and agree definitions. Information ownership is distinguished from system operation, so content retains appropriate ownership when technology changes.

02

Structure for search and reuse

Metadata about version, subject and ownership makes material easier to find and reuse. The consultant reviews existing content and proposes classification, naming and search structures. The approach is tested against the tasks users actually perform.

03

Documents and technical information

Technical writers and information specialists develop manuals, specifications and instructions for the intended audience. Review workflows and version control connect products, requirements and documentation. Structured content supports reuse across deliveries.

04

Lifecycle and changing information flows

Access, retention and disposal decisions follow information through its lifecycle. Content and quality are reviewed before migration. Mapping between structures and checking migrated material help preserve traceability during a system change.

THE WORK IN PRACTICE

Examples of work
and deliverables.

We agree the scope and deliverables with you.

01

A clear information landscape

An assessment of information, terminology, owners and usage. It identifies quality issues and the decisions required from the business.

02

Shared structures and workflows

Proposals for information models, metadata and review workflows, adapted to existing tools and the people who will maintain the content.

03

A manageable handover

Practices for ownership, quality and change. For migration assignments, mapping and verification of transferred information are included as agreed.

BEFORE YOUR NEXT STEP

Common questions
about this area.

How does information management differ from data analysis?

Information management establishes meaning, structure, ownership and lifecycle practices. Analysis uses information to answer questions. If those foundations are unclear, even a well-built report can rest on different interpretations of the same term.

Do we need to start with a new tool?

Start with use cases, content and responsibilities. An existing tool may be sufficient when structures and practices improve. If new support is needed, that groundwork provides a better basis for requirements and selection.

Can an assignment include technical documentation?

Yes. It may cover manuals, product information and instructions, together with review and maintenance practices. Scope depends on the audiences, product complexity and the requirements that apply to the information.

Sources and further reading

Read more about methods and principles from these organisations.

Back to all expertise areas
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about your assignment.

PERSONAL CONTACT.Alexander Wessely · Consulting ManagerEmail Alexander 070–288 82 55

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